Delivery Policy (Airgle)

 

Standard Delivery (Hong Kong Island, Kowloon, Most areas in New Territories)

• Free Delivery: Available on selected products or orders reaching specified minimum amounts (applied automatically at checkout).

• Standard Delivery Fee: A base delivery fee starting from HK$50 applies to orders below the free shipping threshold.

Heavy & Commercial Equipment

• Additional delivery or specialized logistics surcharges may apply to bulky items, heavy commercial units, or multi-unit orders. Final shipping fees are calculated at checkout or confirmed prior to dispatch.

Remote Areas & Outlying Islands

• Surcharges apply for deliveries to remote areas (e.g., Discovery Bay, Ma Wan, Tung Chung, South Lantau) and outlying islands.

• For restricted zones, delivery will be arranged at designated drop-off/meeting points.

Order Processing & Delivery Lead Time

• In-stock items: Typically delivered within 2–5 business days after order confirmation.

• Special / Commercial orders: Delivery schedule will be coordinated directly by our team.

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Return & Exchange Policy

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Return and exchange is applicable to the following conditions:

 

Product defect

1. Delivered within 7 days;

2. A certified product quality problem;

3. The application must be a product of the same model and the same color as originally purchased;

4. Damage caused by personal accident are not applicable;

5. Personal care products, cleaning products, filters, and face masks are not applicable;

6. Application without accompanying required supporting documents or information as stated below (“Supporting Documents”) is not accepted.

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Supporting documents for the application:

1. Photo or video of the defective item;

2. Product with complete original packaging;

3. All product accessories and manual came with the original packaging in good condition;

4. Product warranty card (a clean copy without filling in the information);

5. Receipt of the purchase;

6. Delivery note;

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Remarks:

• Describe the damage that has occurred by sending an email to info@cleairgroup.com

• The cost of return shipping will be at your own expense (except for the reason of defects).

• We do not accept returns for previously assembled items, gift vouchers, discounted goods or items damaged after acknowledgment of receipt. 

• Shall you received a wrong product or it was damaged during shipping, please contact us at info@cleairgroup.com or (852) 2668 4887 for the arrangement of return or exchange.

• In case you ordered a wrong model by mistake, please contact us within 7 days from the date of purchase for the arrangement of return for exchange.  Please note that you shall pay for the additional shipping cost and the price difference between these two models (in case the price of the correct model is higher than the wrong one you ordered).

• The policy is valid only if the returned products are unused and in the same condition that you have received them.